Order Terms

Upon placing your order we will email up to 5 photos of different angles of the item(s) selected. We will also provide weights and measurements. Upon your approval, item(s) will be sent free of charge via US Post, first class with tracking number and loss/damage  insurance. 

 

International orders will be mailed via secure first class mail at an approximate cost of $15.00.

 

U.S. and international rush orders are subject to additional charges.  

 

Full refunds are permitted as long as we receive your item within 14 days of shipment to you. Items must be in the same condition in which they were sent and as the photos depict in order to receive a refund.

Return shipments rates are at the expense of person returning the item(s). We recommend shipping that includes a tracking number and loss/damage insurance.

Refunds will be processed back to the original form of payment and may take up to 10 days to fully process from return date of item.

Please contact 773-314-6492 or cloudninesterling@hotmail.com with any questions. Thank you for your interest in Cloud Nine Sterling!